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General Category >> Technical >> MagicShine light support - new company
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Message started by FlyingLaZBoy on Oct 3^rd, 2016, 11:09am

Title: MagicShine light support - new company
Post by FlyingLaZBoy on Oct 3^rd, 2016, 11:09am

To: Past customers of MagicshineUSA or MagicshineCanada

From: Jim Harger, President, Action LED Lights, www.action-led-lights.com

The Bad News: As you may have discovered, MagicshineUSA and MagicshineCanada are no longer doing business.

A little history:
From the beginning MagicshineUSA/MagicshineCanada was a private company located in Bellingham WA. This company was never a part of Magicshine, the company that makes Magicshine lights, although they led customers to believe they were.
At first Magicshine agreed to provide MagicshineUSA/MagicshineCanada with product, but as of 4 years ago their relationship soured. As a result MagicshineUSA/MagicshineCanada was no longer able to purchase lights from the factory. At that time they contacted Action LED Lights, and began purchasing lights from us. Beginning about 3 years ago Action LED Lights began simply drop-shipping orders directly to MagicshineUSA’s customers.
However, due to numerous complaints of MagicshineUSA’s poor customer service, Magicshine has requested that we end that relationship.

The good news:
All the Magicshine lights you have enjoyed are still available from Action LED Lights. We are the largest and oldest reseller of Magicshine lights in the US with an excellent record of great customer service.
See: http://forums.mtbr.com/lights-night-riding/action-led-lights-excellent-customer-service-838697.html
In addition we are a factory authorized service center for Magicshine lights so we can service any light we sell.

You will find our prices considerably better than you have paid in the past with same day shipping on most orders. We have free shipping on any orders over $75 (in the US) and very reasonable shipping to Canada.
Canadian Customers: A light set sent by USPS 1st Class Package to Canada is usually about $15. USPS has no brokerage fee and bicycle lighting equipment has no or little duty so VAT is all you should have to pay. Small items send as a 1st Class envelope are only $3 - $4 dollars.

As a welcome to Action LED Lights get 20% any Magicshine light set with the discount code – WELCOME (one time use) Magicshine Sale

We look forward to serving you now and in the future,

Jim Harger
Action LED Lights
www.action-led-lights.com